SHIPPING INFORMATION
What can cause delays on my order?
The most common factors that may cause the delay are as follows:
1) Misspelt, incomplete, or outdated address when the carrier fails to delivery the package.
2) Unforeseen circumstances at the local post office, postal strikes, customs clearance , or weather.
3) The carrier may take several business days to register and receive parcels. This will affect your shipment status.
4) Public Holidays in your location and ours can also cause delays during the processing time.
How to change my shipping address?
Please email us first to submit your ‘changing address’ request. Generally, we can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.
We are unable to cancel an order after shipment. Please keep an eye on your order status to make sure you can receive your order.
Do you ship?
Currently, we can ship to the most countries. Orders over $60 ship free worldwide.
My package went missing. Help!
We are not responsible for lost or stolen packages if the courier has marked the package as “Delivered.” However, we'd be happy to assist you with your lost order. Please check with your household members or neighbors to see if anyone may have received the package. This is usually how they find their packages at last.
Delivery time: usually 8-15 days.
Processing time: usually 2-7 days.